How It Works

2 CEUs, equivalent to 20 Contact Hours/PDUs
Human groups often act in several predictable ways. Join us for an exploration of these patterns and their relevance to leaders, including how they can be used to motivate employees, guide groups through change, and communicate effectively. We’ll also cover values-driven leadership, leveraging personality, and emotional intelligence.
Self-paced course; start at anytime
4 weeks

Meet Your Instructor

COL Tracey Poirier

Tracey Poirier is the Assistant Vice President for Student Affairs at Norwich University where she also instructs classes in anthropology and leadership. She is responsible for the Center for Civic Engagement, the Shaw Outdoor Center and all of Student Activities on campus. She also manages Institutional Emergency Preparedness and is a primary developer of the Denver Expedition opportunity. She graduated from Norwich University in 1996 with a Bachelor’s degree in English and Communications. She went on to complete her graduate education at Oxford University in England as a Rhodes Scholar earning two Master’s degrees, one in Anthropology and one in Human Resource Management. A former Marine Corps Public Affairs Officer, Colonel Poirier is also an actively serving member of the Vermont Army National Guard currently serving as the Commander, 124th Regional Training Institute. Poirier previously served as the Commander of the Brigade Support Battalion for the 86th Infantry Brigade Combat Team and was a distinguished graduate of the Carlisle Scholars Program at Army War College, earning a Master’s of Strategic Studies. She has recently returned from a deployment to Northern Iraq with the Joint Special Operations Command as a Task Force Chief of Staff.


Organizational Behavior
This course is a practical guide to applying organizational behavior research to your work for improved results. You’ll start by taking an assessment to identify your leadership style, which can help you lead authentically and resolve conflict in your organization. We’ll teach you tips for building a positive company culture with lowered stress so that you and your team can thrive and produce better work.

Topics Include:

  • Individual vs. group decision making
  • Social intelligence
  • Best practices in talent management


Who Should Register:

  • This course is ideal for anyone who works with people, especially leaders, those who interact with the public, or anyone who creates messages for their organization
  • Government or military personnel
  • Public Information Officers
  • Communication, marketing, and PR professionals
  • Business owners or business professionals
  • Public speakers

Learning Format

We provide a more interactive and visually engaging learning experience than you’ll find in many online course environments.
The format of this class is fully online, instructor-led, pass/no pass, and can be taken as part of the certificate or independently. Certificate courses can be taken in any order unless otherwise noted.
Industry Experts
You'll experience optional live sessions with your instructor and other experts and have the opportunity to ask questions and discuss the subject.
Active Learning
Learn content deeply through varied case studies, topical readings, infographics and other visuals, and hands-on exercises.
Engaged Classrooms
Build your knowledge repository with weekly quizzes, open group discussions, and even the occasional debate.


Devote 6-8 hours/week
Apply knowledge to your real life
Be prepared to learn from each other